Privacy policy

Last Updated: May 2026

Introduction & Trust Statement

Welcome to Zileej. We are a creative design company focused on innovative, meaningful products inspired by Muslim values, such as our 5Pillars games and Salam Sisters dolls. We treat the protection of your family’s data with the same care and integrity we apply to the craftsmanship of our products. This Privacy Policy outlines how Zileej FZC and its global affiliates ("Zileej", "we", or "us") handle your personal information across our website and services.

1. Information Collection

  • Voluntary Data: We may collect names, emails, shipping/billing addresses, and phone numbers when you place an order or create an account.
  • Wholesale Data: For B2B partners, we collect business registration details, Tax/VAT IDs, and Reseller Certificates to verify Tier eligibility.
  • Automatic Data: Our servers log IP addresses, device types, and site interactions via cookies to optimise your experience.
  • Payment Security: We do not store credit card numbers. All payments are processed through secure, PCI-compliant third-party gateways.

2. Cookies & Tracking Technologies

We use cookies to remember your preferences, analyse site usage, and offer personalised content. You can manage cookie settings in your browser at any time, though some features may not work properly if cookies are disabled.

3. Children’s Privacy (COPPA & GDPR-K)

Zileej products are designed for children, but our Services are directed at adults. In compliance with international standards (COPPA), we do not knowingly collect personal data from children under 13 without verifiable parental consent. If we discover such data has been provided, it will be purged immediately.

4. How We Use Your Information

We utilise the information we collect to provide a seamless experience, whether you are a family bringing our products into your home or a retail partner joining our global network. Specifically, your data is used for:

  • Order Fulfilment & Logistics: To process and fulfil your orders, including managing global logistics and coordinating the secure transfer of goods from our UK, USA, or UAE distribution hubs.
  • Brand Integrity & Compliance: To verify adherence to our global brand standards, including authorised marketplace usage and pricing integrity, to ensure a fair and consistent experience for all customers.
  • Safety & Regulatory Standards: To ensure all products and transactions comply with the specific safety certifications and statutory regulatory requirements of your local market.
  • Service Communication: To respond to enquiries and provide critical updates regarding your account, product safety information, or changes to our commercial terms.
  • Marketing & Engagement: To share news and promotional updates regarding our portfolio – including Salam Sisters and 5Pillars – only where you have provided explicit, opt-in consent to hear from us.

5. Data Sharing & International Transfers

We do not sell your personal data. We share information only with:

  • Logistics Partners: Trusted providers essential for global distribution from our hubs in the USA, UK, and UAE.
  • Legal Authorities: Regulatory bodies when required to comply with statutory tax laws, import duties, or safety audits in the destination country.
  • Direct Marketing Platforms: Secure third-party platforms used to send communications you have explicitly opted to receive. This includes updates across the Zileej brand portfolio and product ranges, as well as notification of our synchronised global promotional windows.

6. Data Security & Third-Party Links

We use encryption and secure servers to protect your data. Our website may contain links to third-party sites (e.g. social media, educational content). We are not responsible for their privacy practices and encourage you to review their policies.

7. Your Global Rights

Regardless of your location, Zileej provides you the right to access, correct, or delete your personal information, or withdraw consent for marketing. To exercise these rights, please contact us at hello@zileej.com.

8. Changes to This Policy

We may update this Privacy Policy as needed. Significant changes will be posted here with the updated date. Continued use of our site means you accept the updated terms.

9. Contact & Inquiries

For any questions regarding this policy, please contact the relevant department:

  • General & Privacy Enquiries: hello@zileej.com
  • Wholesale & Retail Partnerships: sales@zileej.com

Headquarters: Zileej FZC Sharjah Research Technology and Innovation Park (SRTIP) Block B, B41-112 Sharjah, United Arab Emirates (UAE)

Global Distribution Hubs: USA | UK | UAE